Privacy Policy

1. Introduction

Sound Dispatch LLC ("we," "us," or "our") operates transportation services across Washington State, including non-emergency medical transportation (NEMT), student transport, and package delivery. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website at sounddispatch.com or contact us directly.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Name, phone number, and email address (via contact or booking forms)
• Pickup and drop-off addresses and appointment details
• Driver application data: license number, driving history, certifications, and uploaded documents
• Billing or payment information (processed securely through third-party providers)

Information collected automatically:

• Browser type, device type, and operating system
• IP address and approximate location
• Pages visited, time on site, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

• To schedule, coordinate, and confirm transportation or delivery services
• To process and evaluate driver applications
• To communicate with you about bookings, updates, and service changes
• To improve our website experience and operational efficiency
• To comply with Washington State regulations and licensing requirements
• To respond to inquiries and provide customer support
• To send service-related notifications (we do not send unsolicited marketing emails)

4. How We Share Your Information

We do not sell or rent your personal information. We may share data only in the following circumstances:

• Service partners: Dispatch coordinators, vetted drivers, and scheduling systems necessary to fulfill your ride or delivery
• Healthcare or school partners: Only when required to coordinate a booked trip and with appropriate consent
• Legal obligations: When required by law, court order, or Washington State regulatory authority
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may transfer with appropriate notice
• Third-party tools: Analytics (Google Analytics), form processing (Formspree), and any payment processor used — each governed by their own privacy policies

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above or as required by applicable law. Driver application records are retained for the duration of employment and for a reasonable period thereafter for compliance purposes. You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized use of your information.

7. Cookies & Analytics

Our website may use cookies and Google Analytics to understand how visitors use our site. This data is aggregated and does not personally identify you. You can control cookie preferences through your browser settings or opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing (where consent is the legal basis)
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at info@sounddispatch.com.

9. Children's Privacy

Our website is not directed to children under the age of 13. While we provide student transportation services, all personal data related to minors is handled strictly through authorized school district representatives or guardians. We do not knowingly collect personal information from children directly via our website.

10. Third-Party Links

Our website contains links to third-party resources (e.g., iDriveSafely, National CPR Foundation, DrugScreensRus). We are not responsible for the privacy practices of those websites and encourage you to review their policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will be revised accordingly. Continued use of our website after any update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

• Email: info@sounddispatch.com
• Phone: (800) 531-2043
• Address: 7406 27th Street West, Tacoma, WA 98466
• Hours: Monday – Friday, 6:00 AM – 6:00 PM